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FAQ
Expand ORDER PROCESSING POLICY
We reserve the right, at any time after receipt of your completed order, to accept or decline processing the order for any reason.
Expand PAYMENT METHODS
Visa, Mastercard,American Express (Offline Processing).
We will contact you by phone after receiving your order for payment information.
Expand DO YOU HAVE A MINIMUM ORDER ?
No. We accept any amount of order, however we sell our products in pre-packs.
Expand RETURN POLICY AND CHARGES
To determine if your order qualifies for a return, a few simple rules apply. If you need to return an item, please contact our Customer Care Department for assistance. Be sure to provide information about what needs to be returned including the item number, your company name, invoice number and the reason for the return. If calling by telephone, please have your invoice handy so we can obtain the information required to process your return.
 
All items authorized for return must be returned to us in exactly the same manner they were received by you. In other words, all items authorized for return must be returned in their original condition. Original condition means that the cellophane package enclosing the clothing must not be opened, cut, torn, written on or tampered with in any way. Our label must remain intact. No Exceptions!
 
Customer must pay all costs related to return shipping unless we ship the wrong item to you. For your protection, we strongly urge you to ship your return using a traceable carrier such as UPS or FedEx to verify receipt of the return. It is your responsibility to ensure the secure packaging of returned merchandise to prevent any damage during the shipping process. We will not be liable for any costs associated with the damage or loss of any returned merchandise during transit.
 
It's important to include your order's original invoice with your return shipment. Claims to return merchandise must be made within 7 days of receipt of shipment. All returns must be received at our warehouse within 30 days from the date the product was delivered to you.

If your return is in compliance with the above rules, kindly ship your package to the following address:

818 FASHION LLC
3820 SCHIFF DRIVE
LAS VEGAS, NV 89103
 

Upon receiving and inspecting the returned merchandise and determining it is still in its original condition, we will reimburse your credit card for the purchase price.

Please allow 14 working days from the time we receive the returned merchandise to process a refund to your credit card.

 
Sorry, shipping charges are not refundable for all returns.
 
At the sole discretion of 818 FASHION LLC returns that are not in compliance with our return policy will result in:
    1. Not being accepted, and such returns will be shipped back to you at your expense, or
    2. If accepted, there will be a 10% re-stocking fee of the returned merchandise value and also less the original shipping charge. For non compliance return we will only issue a credit for your next purchase.
 
Expand WHAT IF I RECEIVED THE WRONG ITEM ?
Should you receive an incorrect item please contact our Customer Care Department for assistance. If we have mistakenly sent you the wrong item, we will arrange to pick up the incorrect item at our expense. As soon as we receive the item at our warehouse we will send you the correct item, also at our expense. However, if you have received an item that was incorrectly ordered by you, you may return the item, but you will be responsible for all costs associated with the return as indicated in our return policy. Claims for incorrect items must be made within 7 days of receipt of shipment.
Expand WHAT IF THE ITEM IS DEFECTIVE ?
We take great pride and care in ensuring that our products are free from manufacturing defects and are packaged properly before they are shipped to you. However, we are aware that unforeseen problems may arise once your order leaves our warehouse. In the event an item is defective we will mail you a pre-paid UPS Label. You will need to take the carton to a UPS shipping center or hand it to UPS driver, or you can place it in any UPS drop box. Defective items cannot be returned for credit, they only can be exchanged. Once the defective item is received at our warehouse a replacement item will be shipped to you at our expense. Always be sure to provide us with your invoice number and the product number of the defective item. Claims for defective items must be made within 7 days of receipt of shipment.
Expand WHAT IF I NEED TO EXCHANGE THE ITEM ?
Exchange is not acceptable under any circumstances. Please refer to " RETURN POLICY AND CHARGES"
Expand BACK ORDER ITEM
We will contact you once the item that was on back order becomes available and if we haven't contact you in a reasonable amount of time please feel free to contact us. If you think that you don't need the item on back order please contact us.
Expand I HAVE MORE QUESTIONS
Please feel free to call us at 702-252-5278 or email us at sales@818fashion.com and we will be more than happy to assist you.

 
  
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